Job Description

Job Title:

Service Concierge

Job Summary:

Trice Jewelers, a local high-end jewelry store, is seeking an experienced, high energy, service representative to join our concierge team. The ideal candidate will have several years of experience in luxury customer service with a focus on impeccable client relations and a proven history of enhancing customer satisfaction and loyalty. The Service Concierge team report directly to the Store Manager.

Key Responsibilities:

• Provide a 5 STAR customer service experience that exceeds guest expectations.
• Identifying and understanding client service needs and preferences, offering custom solutions that enhance customer satisfaction and encourage repeat business.
• Utilizing superior communication skills, both written and verbal, including experience with customer service, critical thinking, and creative problem-solving.
• Maintaining the cleanliness and organization of the store and service areas.
• Build a positive rapport with every interaction. Defuse pressured/intense exchanges with Trice guests immediately.
• Assist in opening and closing duties, as outlined by your schedule.
• Assist clients and guests with all their post-sale needs, including cleaning, warranty checks, repair evaluation, and pricing.
• Accurately document/photograph all information exchanged while receiving or delivering repairs, layaways, and special orders with Trice guests.
• Assist guests with special orders, repairs, and layaways. This may include taking payment, boxing, wrapping items, and appraisal explanation.
• Assist in inventory tagging, displays, and basic store maintenance as requested by management.
• Answer, manage, and direct all incoming phone calls.
• Assist Sales Executives with guest needs to ensure they are free to greet and work with clients.
• Managing client service records and follow-ups to ensure timely and quality service delivery.

Qualifications and Requirements:

• Bachelor’s degree preferred. A degree in business, marketing, or a related field may also be an advantage.
• 3-4 years of luxury retail jewelry sales experience.
• Ability to work in a fast-paced environment.
• Strong organizational skills and diligence in follow-up.
• Knowledge of jewelry and precious stones.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, evenings, and holidays as required.
• Adhere to all standard operating procedures determined by leadership, including all opening and closing duties and any additional request from management.

This is a full-time position at Trice Jewelers, located at 6885 S University Blvd. in Centennial Colorado. We offer a competitive bonus scale on top of hourly wages, health benefits, and a matching retirement plan. If you are motivated and experienced in a luxury setting with a passion for providing excellent customer service, we encourage you to apply.

Trice Jewelers is a family-owned and operated jewelry store, founded in 1958. Trice has been a strong leader in the community for 65 years and offers a wide range of jewelry, including engagement rings, wedding bands, and fashion pieces. We specialize in custom, heirloom creations and are Colorado’s largest full-service jeweler.

Please email resumes and inquiries to Jane Mora, Store Manager.

jane@tricejewelers.com

303-759-9661

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Experience:

• customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Centennial, CO 80122 (Preferred)

Ability to Relocate:

• Centennial, CO 80122: Relocate before starting work (Preferred)

Work Location: In person

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