Job Description

Job Description

Job Description

Valley Imports is looking for a Service Express Assistant with great customer service and communication skills to join our team! The Service Express Assistant is responsible for generating service order estimates and quotes for customers, scheduling service appointments, and maintaining an organized schedule of workflow. This position is also responsible for communicating with customers regarding post-repairs and new service work. The ideal candidate is driven to meet customer needs and thrives in a fast-paced environment!

Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now!

Shifts scheduled between 7:00am-6pm, Monday-Saturday, working 48 hours per week. Hourly pay, rate DOE.

QUALIFICATIONS (minimum requirements)

Education and/or years’ experience required:

• High School Diploma or G.E.D.
• One to two years’ service experience preferred.

Preferred/Required Skills and Abilities:

• Ability to work hard with limited supervision.
• Valid driver’s license and acceptable driving record.
• Must be able to manage in a fast paced work environment.
• Must have great customer service and communication skills.

Supervision of others/decision making aptitude (if applicable):

• No supervisory responsibilities required with this position.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITES

• Interface with customers and service express technicians to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by vehicle inspection, gaining insight from customers, and by researching service history and computer information.
• Input and maintain vehicle and customer information in computer systems.
• Maintain a professional appearance at all times.
• Ensure that each and every customer encounter is consistent.
• Ensure that all customer complaints are handled tactfully, promptly, with genuine concern and according to the dealership’s guidelines.
• Complete tasks and projects as assigned by supervisor.
• Input and maintain service loaner agreements.
• Prioritize work to meet demand and customer needs.
• Perform multiple tasks concurrently in an efficient and organized manner.
• Work calmly and efficiently under pressure, and with people who are frustrated.
• Use telephone, e-mail and other means to communicate with customers.
• Maintain professional appearance of work area.
• Adhere to work schedule and maintain regular attendance.
• Performs W.W. Wallwork, Inc.-wide duties as requested by the designated supervisor.
• Upholds W.W. Wallwork, Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

We offer competitive pay and benefits, employee discounts, and paid time off (PTO) to our full-time employees! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you!

BENEFITS:

• Health, Dental & Vision Insurance
• Health Savings Account
• Employer-Paid Life Insurance & Long-Term Disability
• 401(k) & Profit Sharing Plan
• Voluntary Benefits
• Flexible Spending Accounts
• Paid Time Off (PTO) Plan
• Employee Assistance Program
• Employee Discounts and Special Events

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