Job Description

Phaidra is looking for a driven product copywriter to come in and own the end-to-end polish of our in-product language and content experience. During your one-month contract, you’ll be part of the Design team who handle everything from designs of our products to all external facing brand and marketing material. We are seeking an individual who is passionate about creating clear, consistent, and on brand UX copy. You’ll work closely with our product, design, and cross functional teams to ensure that every line of text — from chat prompts to tooltips to empty states — is clear, consistent, and aligned with our brand personality. You’ll also take our existing rudimentary writing guide and turn it into a comprehensive UX Voice & Tone Guide that defines how we communicate. We are seeking a team member located within the following area: USA Key Qualifications:

• 4+ years of experience in UX/product copywriting, ideally for B2B or technical SaaS products
• Experience working with startup products (bonus if you’ve worked on AI or chat-based interfaces)
• Ability to create clear, approachable language
• A knack for shaping tone that fits technical audiences while maintaining warmth and precision
• Organized, proactive communicator comfortable working independently with a fast-paced fully remote/global team
• Strong attention to detail

• Background in writing for AI, machine learning, or enterprise infrastructure
• Familiarity with conversational design and writing for chat interfaces
• Experience building or contributing to UX writing systems or content style guides

• Align product copy with brand personality
• Audit and refine existing product copy across the MVP interface (chat flows, UI text, onboarding, system messages, tooltips, etc.)
• Review past internal interviews and speak with key stakeholders to better understand Phaidra, its products, and expectations
• Align on customer expectations, their needs, words and language customers would use, etc
• Create a concise UX copy best practices guide to ensure long-term consistency after handoff. Part of this will be establishing voice and tone principles. Outlining tone shifts and variations, including examples for do’s and don’ts for product scenarios
• Collaborate with product and design leads to ensure copy supports the intended UX flow and user goals
• Identify opportunities for microcopy that improves clarity, reduces cognitive load, and adds personality where appropriate

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