Job Description

COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech

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Job Description

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end?to?end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You value the client experience above all, are inventive, function well in a team?based structure, and ensure technology works for the client, not the other way around.

In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You will:

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
• Be an application administrator or backup for multiple services.
• Provide expert?level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Focus on providing outstanding support through collaboration with students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• Be available on call and working evening, weekend and/or holiday hours if required.

Required Skills & Qualifications

• 3 or more years of experience in a related technology environment.
• Bachelor's Degree in a related field preferred.
• Experience supporting environments on both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as ITSM ticketing tool, remote assistance, asset management, imaging and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver's license.
• Excellent communication skills, ability to explain technology clearly and listen with empathy.
• Patient and professional support delivery.
• Fast problem?solving ability and efficient issue resolution.
• Collaboration with IT and business partners.

Boston University offers an excellent benefits package including paid time off, a paid intersession break, 13 paid holidays, full?vesting retirement plan after 2 years, tuition assistance, wellness resources, and opportunities to engage with peers at events. For more information, visit and

To apply, visit

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender or gender identity, expression, or veteran status. We provide reasonable accommodations for the application process. Contact the Equal Opportunity Office for assistance.

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