Job Description

Pay Competitive

Location Concord/California

Employment type Full-Time

Job Description

• Req#: 2554346

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

Our Virtual Services Team is currently seeking a Client Services Coordinator (Virtual Services) to join our dynamic and growing team!

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility .

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

About the Opportunity

Client Service Coordinators (CSC) are responsible for scheduling the direct treatment services of clients and Behavior Specialists. They serve as the primary liaison between clients and staff and are highly visible individuals within the organization. They are responsible for the complete management of the region assigned in terms of staffing the authorized hours for clients theyre assigned.

Duties & Responsibilities

• Work with multiple regions to schedule virtual sessions.
• Maintain strong collaboration with regional CSCs and Regional Directors.
• Identify opportunities for virtual sessions by joining regional meetings and working with clinicians.
• Schedule clients with Behavior Specialists within ten business days.
• Schedule clients for all authorized hours.
• Schedule clients with a minimum of five hours within the first two weeks of treatment.
• Assign substitute sessions for same day cancellations and vacations.
• Schedule Behavior Specialists with clients, utilizing at least 85% of their availability.
• Communicate staffing needs to the recruiting team.
• Modify client and staff schedules in Central Reach.
• Update calendars with new authorizations.
• Conduct availability audits for staff and clients every other month.
• Communicate with HR, Billing, Onboarding, Training, and Recruiting Departments.
• Remain in constant communication with the Regional Director to ensure all staffing needs are met.
• Additional job duties as assigned.

Benefits & Perks

You will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:

• Competitive, market pay based on experience, location, and skills.
• Bonus eligibility.
• Medical benefits.
• Paid drive time and mileage reimbursement.
• Paid Time Off.
• 401k.
• CSD issued cell phone.
• Free tuition or tuition reimbursement programs.

About You

Requirements & Qualifications

• Undergraduate degree preferred. Associates degree from an accredited college or university or the equivalent of two years of college coursework at an accredited college or university.
• One year of scheduling experience in the medical field.
• One year of customer service experience.
• One year of experience working with medical and clinical providers.
• Competent in the usage of Microsoft Office Suite.
• One year of experience scheduling ABA services.
• Familiar with ABA services for clients with Autism.
• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
• Able to work in multiple program service areas.
• Able to communicate effectively verbally and in writing.
• Able to consistently demonstrate good judgment and decision making skills.
• Able to exercise confidentiality and discretion pertaining to the work environment.
• Able to appropriately interpret and implement policies, procedures, and regulations.
• Able to obtain criminal record clearance through Department of Justice.
• Able to travel to multiple work sites; reliable transportation needed (proof of valid drivers license, current auto insurance identification card, and acceptable driving record per NIAC standards is required).

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Our TRUE Values

Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each familys unique cultures, values, and generational dynamics.

Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

About the company

The Center for Social Dynamics (CSD) provides life-changing services to children and adults with developmental delays, including autism.

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